Your privacy is our priority
Your privacy is important to us. The controller of your personal data is
Villa Sole Opatija (“Villa Sole”, “we”, “us”). For any questions regarding
data protection, you can contact us via the contact form on this website
or by using the contact details provided in the booking confirmation.
When you make an enquiry or reservation, we may collect the following data:
First and last name of the guest and/or contact person
Contact information (e‑mail address, phone number)
Reservation details (dates of stay, number of guests, preferences)
Payment‑related information (e.g. confirmation of payment, amount, currency)
Communication with us (e‑mails, messages, notes related to your stay)
When you visit our website, technical data such as your IP address, browser
type, device information and pages viewed may also be collected through
cookies and similar technologies.
We process your personal data for the following purposes:
to respond to your enquiries and provide information about Villa Sole
to create, confirm and manage your reservation
to fulfil our legal obligations related to tourist registration and invoicing
to communicate important information before, during and after your stay
to protect our legitimate interests (for example, in case of damage or complaints)
to improve our services and website based on anonymous statistics
Depending on the specific situation, we process your data based on one or
more of the following legal grounds:
performance of a contract (processing necessary for your reservation and stay)
compliance with legal obligations (tourist regulations, tax and accounting laws)
legitimate interests of Villa Sole (protection of property, handling claims, improving services)
your consent, where required (for example, for certain marketing communications)
We store your personal data only for as long as necessary to fulfil the
purposes described above or for as long as required by applicable laws.
Reservation and invoicing data are kept for the period prescribed by tax
and accounting regulations. Data used for communication and service quality
may be stored for a reasonable period after your stay, unless you request
deletion earlier where applicable.
We do not sell your personal data. We may share it only with trusted third
parties where necessary:
local authorities and tourist boards, where this is required by law
our accounting and IT service providers, under appropriate data‑protection obligations
online booking platforms or travel partners you used to make your reservation
professional advisors (e.g. legal advisors) in case of disputes or claims
In all such cases, we ensure that appropriate technical and organisational
measures are in place to protect your data.
As a rule, we process your data within the European Union/European Economic
Area. If we exceptionally transfer data outside the EEA (for example when
using certain IT services), this is done only where appropriate safeguards
are in place in accordance with the GDPR.
Subject to certain conditions, you have the following rights regarding your
personal data:
Right of access – to obtain information about whether we process your data and which data we hold
Right to rectification – to request correction of inaccurate or incomplete data
Right to erasure – to request deletion of your data when it is no longer needed or processed unlawfully
Right to restriction of processing – to request limiting of processing in certain situations
Right to data portability – to receive your data in a structured, commonly used format
Right to object – to object to processing based on legitimate interests or for direct marketing
To exercise your rights, please contact us using the contact information
provided below. You also have the right to lodge a complaint with your
competent data‑protection authority.
Our website may use cookies and similar technologies to ensure proper
functioning, improve user experience and analyse traffic. You can control
cookie settings in your browser and, where required, we will ask for your
consent before storing non‑essential cookies.
If you have any questions regarding this Privacy Policy or the processing
of your personal data, please contact us via the contact form on this
website or using the contact details provided in your booking documents.
We may update this Privacy Policy from time to time to reflect changes in
our practices or legal requirements. The updated version will always be
published on this page and will apply from the date of publication.
